Knowledge Management

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Recent News and Events: Knowledge Management Solution


Playboy.com Improves Customer Service Response Time and First-Contact Resolution Through eGain's Contact Center Solution (Marketwire via Yahoo! Finance)

eGain Communications Corporation -- the leading provider of multichannel customer service and knowledge management software, proven on-premise or on-demand -- today announced that Playboy.com has reduced Average Handle Times by 60% and substantially increased first-contact resolution of customer service emails in the three years since the initial implementation of eGain® Mail(TM).

Vault USA Attracts Technology Industry Veterans to Board of Directors; Expands Executive Management Team (Centre Daily Times)

Vault USA, a leading online backup and disaster recovery solution provider, today announced the formation of its Board of Directors with technology industry veteran Allen Deary as chairman and members Steve Townsend, Jim Milligan and Charlie Palmer. The company has also expanded its executive management team with the appointment of Tom Trometer as CFO.

Amdocs and Siemens Team to Deliver T-Mobile Croatia Customer Relationship Management (CRM) Solution (PR Newswire via Yahoo! Finance)

T-Mobile Croatia, Siemens Croatia and Amdocs , the leading provider of customer experience systems, today announced the deployment of Amdocs CES customer management software at T-Mobile Croatia, the largest mobile provider in the country.

Ventana Research Reports Investing in Sales Performance Management is Mission Critical (Marketwire via Yahoo! Finance)

New benchmark research by Ventana Research emphasizes the rising need for companies of all sizes to invest in their sales performance management solution. The white paper version of the benchmark research "Improving the Performance of Sales Organizations to Maximize Strategic Value" is available for free download from the website of Callidus Software Inc., the leader in Sales Performance ...

Websites of Interest: Knowledge Management Solution


knowledge management solution

Knowledge Management Solutions, Inc. provides technologies and services that enable our clients to improve performance and meet business requirements. We support numerous ... ...

Knowledge Management Solutions, Inc.

Knowledge Management Software ... News: November 2007 Kneaver introduces the first system specially designed for managing the full Knowledge Life Cycle and it's Free for the first ...

Kneaver: The Knowledge Weaver

InQuira's knowledge management solutions--offering the tools to streamline content development, aggregation, and sharing, so organizations can fully leverage corporate knowledge.

InQuira - Knowledge Management Solutions

Our KM solutions development, integration, and testing practice is significantly augmented by the profound partnership with Knova Software, provider of Intelligent Customer ...

EPAM Systems - Knowledge Management Solutions | Business Knowledge ...

AKG’s core business is the creation and application of collaboration and knowledge management solutions for groups ranging in size from several dozen to more than 32,000 people.

Collaboration & Knowledge Management Solutions | Applied Knowledge ...

We provide solutions for businesses who are struggling to capture and share knowledge."